Complete solution support
When we supply a system to you - software, hardware, services, or
any combination of these - we will offer you a support agreement to
ensure that everything continues to run smoothly, for as long as you need it.
To put this in perspective, we are still providing ongoing support
for applications that we originally developed almost two decades ago;
and unlike some proprietary software companies, we do not use 'upgrade
blackmail' on our customers by withdrawing support for older software
short notice, although we do tell
you what new technologies are available and how they could benefit your
Hardware support from the manufacturers
We are an IBM authorised reseller and any IBM hardware we supply you
with will be supported under IBMs standard terms, with options for
extended support being available for most things. With hardware from
other sources, support is provided by the manufacturer or manufacturers
agent under their standard terms.
Hardware does become obsolete, and we have no control over when IBM,
or any other supplier, will withdraw support for a particular platform or
product, but you can be sure that if this happens we will ensure
that you have the best advice on how to move forward.
Support for other companies software
Even if we have not provided your solution, we may be able to provide
support for your existing systems because of our operating system expertise. For instance we are expert Linux System
Administrators, and have wide experience in maintaining systems where Linux
servers are utilised by other client operating systems, such as Windows.
Our in-depth knowledge of Sculptor 4GL and other programming languages and tools means that we can often provide application support, or at the very least develop a viable migration strategy, when other companies have given up.
Flexible support agreements
In most cases, we recommend a regular support agreement
that will provide an agreed level of service and response times
appropriate to your business. This can be arranged on an annual,
quarterly or monthly basis, and
can be reviewed if your needs change. However, if you require an alternative, we will be pleased to discuss this with you.
Talk to us today about your support requirements. Call +44 (0) 121 313 3850 or email us.